Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your banks processing times.
Non-Returnable Items
Some items are non-returnable, including opened beauty products, personalized items, and gift cards. If you are unsure whether an item is returnable, please contact us before making a purchase. We will provide clarification on the returnability of specific items.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above for the original item.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please note that all communication will be conducted via email only.